Personal Banker - Maternity Cover (12-15 Months)
📍 Birmingham | 💼 Full-Time | Office-Based | 🕰️ 12-15 Month Fixed-Term Contract
We're looking for a customer-focused and motivated individual to join our Birmingham branch as a Personal Banker on a 12-15 month maternity cover contract. This fully office-based role offers a fantastic opportunity to build your banking experience while supporting a busy team in delivering excellent service and sales.
If you enjoy building strong client relationships and thrive in a face-to-face customer environment, we'd love to hear from you.
About the Role
As a Personal Banker, you'll support the branch's customer service and business development goals by delivering outstanding care to existing clients while identifying opportunities to attract and retain new ones. You'll be a key part of the team, helping customers with everything from new account openings to product recommendations and service requests.
Key Responsibilities
Proactively identify sales opportunities through client referrals, internal networks, and personal contacts
Deliver exceptional service via in-branch, phone, and email interactions
Strengthen client relationships and foster a professional, welcoming atmosphere in the branch
Support account opening processes, including documentation, AML risk assessments, and checklists
Process remittances, postal services, and service requests with attention to detail
Maintain accurate handling of cash and high-value transactions in compliance with internal procedures
Represent the branch at business development and promotional events
Provide support and cover for fellow Personal Bankers and clerical staff when needed
Promote banking products and services through regular client interactions
What We're Looking For
✅ Excellent customer service and interpersonal skills
✅ Strong sales acumen and the ability to identify customer needs
✅ Previous experience in banking, financial services, or retail sales (preferred)
✅ Confidence in engaging with customers and promoting relevant products
✅ Strong organisational skills and a proactive, detail-focused approach
✅ Understanding of AML procedures and customer due diligence (advantageous)
What You'll Bring
A friendly, professional attitude
Strong networking and relationship-building skills
Self-motivation and the ability to work well within a team
Flexibility to support various branch functions when required
Role Details
📍 Location: Birmingham (Fully Office-Based)
📅 Contract: 12-15 Month Maternity Cover (Fixed-Term)
🕰️ Start Date: As soon as possible
💼 Reporting to: Area Branch Manager
Interested?
This is a great opportunity to join a supportive team and gain hands-on experience in a front-line banking role. If you're enthusiastic, customer-focused, and looking to step into a dynamic, client-facing environment, we encourage you to apply today