Field Service Engineer Salary £28,238 dependent on experience Based at Welwyn Garden City AL7 covering Barnet, East Berkshire and Bedfordshire Full UK driving licence required Full time – on call 1 in 4 – additional £100 for on call week overtime for hours outside normal contracted hours Job purpose: The Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge.
On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs.
Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
Ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
ensure the vehicle safety check and the van check sheet are done each week Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
Prioritise and organise your work load, referring to Line Manager as and when appropriate Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Qualifications: Full UK driving licence Successful enhanced DBS check General workshop knowledge Basic electrical knowledge including 12v/24v D.Previous delivery driver experience An awareness and understanding of people with disabilities Flexible approach to working conditions and working environment change.
Ability to use a mobile phone to relay photographs Good written and verbal communication skills.
Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team Committing to being available for short notice overtime necessitated by emergency response requirements Responsibility of out of hour’s duties.
Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.
Interested in this Field Service Engineer role?