Customer Service Advisor - IT Support
Salary: £12.60 per hour (Living Wage Employer)
Location: Trafford Park, Stretford, Manchester M41 7HA
Hours: 35 hours per week, between Monday and Friday, 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based at Trafford Park.
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
* Respond to incoming requests via telephone, email, and web chat
* Log all requests in the appropriate call logging software
* Assign calls to relevant support teams
* Action Back Office requests as and when required
* Advise customers and support teams of known problems/workarounds
* Ensure customers are kept updated with the progress of their request
* Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
* Effective communication skills, both verbally and in writing
* Genuine passion for delivering exceptional customer service
* A keen willingness to learn and adapt
* The ability to work both independently and in a team environment
* Strong analytical skills
* Ability to work under pressure
If you feel that you fit the above criteria, then apply today!
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