Job Title: Customer Liaison Officer
Location: Chorley/St Helens areas
Job Type: 2 month temporary (initially)
Full UK Driving Licence Required - Company car can be provided.
Pay rate: £13.50 - £15.50 per hour depending on experience
Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday.
40 hours per week
Are you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme.
This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme.
Key Responsibilities:
Act as the main point of contact for residents/customers throughout the project
Work closely with the Scheme Manager, Site Team, and Supervisors to coordinate access and keep residents informed
Issue pre-introduction letters, carry out in-person pre-entry surveys, and advise on works schedule
Take photos and videos of affected internal and external areas for documentation
Maintain daily on-site presence during active works and follow up with phone calls to residents
Manage client systems and trackers such as Iplanned, Mi Housing, etc.
Address resident concerns and escalate unresolved issues in line with company procedures
Monitor and report on customer satisfaction
Liaise with housing associations, utility providers, and other third parties where required
Assist with tenancy documentation, including distributing and collecting approval formsWhat We're Looking For:
Experience in a customer-facing role, ideally within social housing
Previous tenant liaison experience on refurbishment projects is highly desirable
Strong communication, organisational, and IT skills
Confident dealing with challenging situations and problem resolution
Flexibility with working hours and willingness to travel as needed
Full UK Driving Licence is essentialThis is an exciting opportunity to make a real difference to people's day-to-day experiences during vital housing improvement works.
If you're enthusiastic, reliable, and passionate about delivering excellent service, we'd love to hear from you!
To apply, please send your CV or call (phone number removed) for more information