About us:
As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. Were in 133 countries and territories, and were still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.
Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role, and for that, youll be appreciated and valued.
Benefits:
Meals & refreshments on duty
Uniforms
Performance based incentives
Learning and development opportunities
Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
Recognition programmes
What you will be doing:
Meet & greet all guests and be their first interaction with the hotel
Check guests in and out, according to company standards and procedures
Verify guests Marriott Bonvoy number and ensure that this is correctly recorded on their reservation. If guest is not a Bonvoy member, ensure that they are invited to enrol, and benefits are clearly explained
Ensure that all shift checklists and tasks are completed correctly
Deal with all guest queries and complaints, escalating where necessary
Direct all telephone calls/ enquiries to the correct departments
Communicate with other departments to create an excellent level of service for all guests
Constantly try to exceed guest expectations and drive loyalty memberships
What we are looking for
A warm and genuine individual who enjoys putting people first
Team first attitude
Strong interpersonal and customer service skills
An individual that thrives in a fast paced and demanding environment
Previous experience of IT applications
Someone who wants to grow and develop within the company
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
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