Company Description
We are looking for Operations Coordinator to join our amazing team in Central London. We seek an individual with a passion for the Hospitality industry, keen to be collaborative, and proud of their work. Every interaction is an opportunity to create a lasting impression, and we want a talented individual who strives to exceed expectations.
We are a leading business in the catering industry, known for our innovative approach, exceptional service, and authentic culinary offerings. We deliver memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.
As a team member, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. We invest in your development, provide ongoing training, and support work-life balance, enabling you to pursue your passion for hospitality while taking care of yourself.
Job Description
We are looking for an individual who specializes in coordination and is eager to support the delivery of operational services, including but not limited to: restaurant and coffee bars, hospitality, client and conference services, logistics, and culinary experiences. The role involves leading project coordination across all London and Birmingham operational activities.
* Leading annual benchmarking reports for retail and hospitality to identify pricing trends
* Managing ongoing projects in London and Birmingham, working closely with the Head of Operations, requiring good project management and organizational skills
* Managing communication within the Operations teams to ensure all members are informed
* Collaborating with onsite solutions vendor teams across hospitality and facilities, managing cross-team projects
* Proposing innovative ideas for service and operations, researching suitable options
* Developing coordinated annual marketing plans with outlets and ensuring proper signage
* Preparing presentation and proposal decks for ongoing projects across the estate
* Liaising with clients regarding project statuses
* Participating in weekly meetings to update progress and seek support/approvals
* Implementing bespoke service initiatives aligned with client expectations and business goals
* Maintaining SOPs and records, ensuring they are current
* Collecting operational feedback and data to inform business decisions
* Promoting a team-oriented attitude and helpfulness
* Completing all training courses on time and contributing to personal development
* Demonstrating commitment to WSH values: Passionate, Collaborative, and Proud
This is a new role, offering scope for development. The position is based on-site 5 days a week.
Qualifications
* Excellent organization, time management, and prioritization skills
* Proficiency in Microsoft Office applications, including SharePoint, Forms, PowerPoint, OneDrive, Outlook
* Strong written and verbal communication skills, capable of engaging with various stakeholders
* Proven teamwork experience
* Ability to work proactively and handle last-minute requests
* Eagerness to learn and progress
* Health and safety or project management certifications are desirable
* Experience in a contract catering environment is advantageous
Additional Information
With nearly 20 years of creating beautiful spaces, exciting menus, and friendly teams, we aim to deliver exceptional hospitality experiences. We seek the brightest to join us, supporting your career growth and learning journey.
Join us and be part of the food revolution!
Benefits include:
* 28 days holiday including bank holidays
* Your birthday off
* Food allowance during shifts
* Volunteer days, grandparent leave, enhanced maternity leave, secondary carer leave, wedding leave
* Training, apprenticeships, pension, life insurance
* Discounts via Perkbox, wellbeing resources, employee assistance, cycle scheme
Interested? Even if you don’t meet all requirements, we want to hear from motivated individuals eager to learn and grow with us.
We are committed to diversity, equity, and inclusion, aiming for a truly representative workforce where everyone feels respected and valued.
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