Join Our Team as a Burner & Boiler Technical Support Specialist!
Location: UK Remote / Huntingdon
Contract: Permanent, Full-Time
About Riello
At Riello, a proud member of the Carrier family, we are at the forefront of heating and cooling technology. As a global leader in the design and manufacture of advanced solutions for residential, commercial, industrial, and process sectors, our strength lies in our innovative spirit and the expertise of our dedicated team. We are recognized as a market leader in combustion technology, offering a wide range of safe and sustainable burners powered by hydrogen blends or biofuels, all while maintaining ultra-low NOx emissions.
About the Role
As a Burner & Boiler Technical Support Specialist, you will play a crucial role in providing top-notch technical support to installers and engineers working with our products. Your expertise will be vital in areas such as fault diagnostics, equipment configuration, and spare parts selection.
Your Responsibilities
* Manage the Riello Ltd technical helpline
* Answer technical queries via telephone and email
* Provide support to the Riello Ltd sales & service team
* Assist with Riello training courses
* Engage in hands-on technical burner specification work
* Update internal technical files on our website
What We’re Looking For
To thrive in this role, you should possess:
* A proven background in a mechanical and electrical environment, ideally with experience in forced draught combustion and burner systems
* Excellent communication skills and a friendly telephone manner
* Strong computer skills, particularly in MS Office
* The ability to work independently as well as collaboratively within a team
* A knack for thriving in a fast-paced and challenging environment
What We Offer
We believe in rewarding our team members with:
* A competitive salary based on your experience
* Access to a comprehensive benefits package
* 25 days of holiday plus bank holidays
* Stable working hours from Monday to Friday
* Life insurance and a pension scheme
* Paid sick leave
* Opportunities for professional development within our company
Our Commitment to You
At Riello, our greatest assets are the expertise, creativity, and passion of our employees. We are dedicated to creating a workplace that attracts, develops, and retains top talent. We promote employee engagement, foster teamwork, and drive innovation for the benefit of our customers. Our commitment to diversity and inclusion fuels our growth and innovation, ensuring that everyone feels they belong.
Join us and make a difference!
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.