Salary: £15,600 - 15,600 per year Requirements: Must have an Active DV Clearance Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes Experience designing secure, large scale ITSM solutions across complex estates Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools Responsibilities: Design, configure, and customise ITSM tooling solutions across cloud, on-premises, and hybrid environments Produce clear design documentation ensuring solutions align with service management processes and security requirements Collaborate with delivery teams to improve service efficiency, resilience, and automation Shape scalable tooling architectures that support long-term operational needs Technologies: Active Directory Architect C# Cloud Support ITIL ITSM JavaScript Power BI PowerShell REST SQL Security ServiceNow Windows More: We are excited to announce an opportunity for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. With our flexible working option of 4-day weeks, you will join an Agile team, report to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms. last updated 12 week of 2026