Job Description
Are you ready to drive seamless customer integration, enhance operational efficiency, and support the rapid growth of our sales operations? As the Key Account Manager, you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fast-paced environment.
This role is currently open in the UK; however, can be it may be based from any European City where we have a Headquarter.
Account Management :
Develop and animate a portfolio of Strategic & Key accounts through targeted face-to-face, hybrid meetings & telesales activities.
Act as the primary point of contact for Congress clients regarding their Group needs
Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by HOD. Work closely with Groups Desk, Arranging & managing business reviews with key partners throughout the year
Managing complex issues with key stakeholders
Working with Department head to ensure strategy of division is followed
Congress RFP Management with the key stakeholders
Increase the market share of Accor hotels
Implement levers for retaining Congress customers.
Conduct a third-party risk analysis (KYC process) before concluding any contractual or commercial relationship.
Sales Actions :
Organize & attend a variety of activities to support growth of business across trade shows, events, exhibitions, sales missions within own region
Ensure ROI is managed and maintained across all actions
Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands, hotels & destinations
Arrange presentations to hotels & clients on key topics, new openings and products
Offer a consultative sales approach to both clients & hotels
Support on the roll out of new products and tools such as Loyalty programs & CSR, new systems such as MEET and ensuring fully efficiency in delivering such services
Constant monitoring of industry trends
Reporting :
Track, analyze and report all business from portfolio and take ownership of market segment to produce reports and presentations as deemed necessary
Cross Segment:
Work with other teams, hubs and hotels to help drive more Congress business into regions and globally.
Qualifications
* Business or hotel school / University degree
* Sales & Marketing operational Experience (hotel or global sales teams), Key account Manager background
* Strong expertise of the M&E segment
* Ability to understand regional or local challenges and priorities
* International Experience
* Strong negotiation skills, strategic thinking & vision
* Strong understanding of revenue drivers, pricing models, margin control and business development
* Project & Operational excellence
* Problem Solving & Decision making, Emotional Intelligence
* Communication & Influence, Organized and Autonomous
* Team Collaboration, Agility
* Innovation & Continuous improvement
Additional Information
We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.
Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
Your information will be kept confidential according to EEO guidelines.