Head of Homelessness & Complex Needs
Salary: £57,952 a year
Location: Stoke, Stoke-on-Trent
Hours per week: 37.5
Contract type: Permanent
This is a permanent, salaried vacancy that will close in 2 days at 23:59 BST.
The role
As Head of Homelessness and Complex Needs, you will lead the delivery, development, and growth of Concrete services to achieve our goal of making homelessness history. You will strategically and operationally lead and coach all teams to deliver a range of services across North Staffordshire and Cheshire East.
Job Requirements
* Lead Concrete’s homelessness housing and support services across Staffordshire and Cheshire East.
* Define and review services to meet customer needs and develop new and existing services, focusing on preventative measures.
* Manage property portfolios, acquisitions, and developments.
* Raise awareness of homelessness and promote Concrete’s work to make homelessness history.
* Provide effective leadership and management of staff, maintaining positive team dynamics, and ensuring staff development through induction, training, coaching, and support.
* Ensure compliance with legislative and contractual requirements, including data collection and system use.
* Act as the primary senior-level contact with partners, representing Concrete at various forums and establishing positive relationships with agencies.
* Ensure customer involvement is embedded in daily service practices.
* Promote homelessness services, initiatives, and campaigns actively.
* Serve as a spokesperson for publicity opportunities alongside the Executive Director of Support and Wellbeing.
What We’re Looking For
* Good GCSEs in English and Maths or equivalent, with relevant qualifications in housing, social care, or support services, demonstrating career progression and self-development.
* Experience managing supported housing and/or homelessness services.
* Experience building relationships with commissioners, funders, and partners.
* Experience managing, coaching, and developing teams across multiple locations.
* Knowledge of managing contracts and services within funded and regulated environments.
* Up-to-date knowledge of safeguarding, homelessness, mental health, and housing laws and issues.
* Excellent written and verbal communication skills.
* Self-awareness, ability to lead change, and achieve results.
* Empathy and understanding of diverse customer needs, with a drive to improve services.
* Enhanced DBS check.
* Driving license and access to a vehicle for work.
Join Us
Help us give those without a plan, voice, or home the opportunity to build concrete futures by addressing the issues that keep people from finding their own homes. Apply now! We will interview as we go, so the application process may close early if we find the right candidate.
Who We Are
We’re part of Honeycomb Group, a collection of social-minded brands dedicated to promoting happy homes by providing supportive services across Staffordshire and surrounding areas. Concrete is a local charity leading the fight to erase homelessness through a community-led approach that tackles the root causes of homelessness.
Why Work With Us
We offer various benefits, including discounts at high-street retailers, gym memberships, flexible working, annual leave schemes, 'My Day' leave for personal matters, professional development support, cycle to work scheme, Employee Assistance Programme, and Occupational Health services.
Our Commitment to Diversity
We value diversity and are committed to creating an inclusive workplace. We are an equal opportunities employer and welcome applications from all backgrounds, regardless of race, ethnicity, age, gender, sexual orientation, disability, or beliefs.
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