*Please note this advert may close sooner due to high demand*
We do require the successful candidate to work on a Friday due to business needs if possible.
To issue practice prescriptions safely and efficiently in accordance with practice prescribing protocols.
To generate repeat prescription requests received through different modes, including written requests from patients, letters, and online, within 48 hours of request.
To generate patient requests for new prescription items not on their repeats list by tasking the appropriate clinician.
To check if medication reviews, blood tests, or blood pressure checks are needed before issuing prescriptions and take appropriate action.
To ensure correct protocols are followed regarding the ordering and tracking of controlled drug requests.
To monitor high-risk drug prescriptions and paperwork to ensure compliance with protocols.
To deal with general enquiries from patients regarding their medication.
To identify potential over-ordering or over-use of medication and flag it up with a clinician.
To check and respond regularly to tasks, emails, and notifications.
To be the frontline in dealing with requests for medication from patients, carers, pharmacies, district nurses, practice GPs, community staff, and secondary care colleagues.
Further information is detailed in the job description.
Main duties of the job
Please see the attached job description for more information on the role of medicines management support administrator.
About us
SAVILLE MEDICAL GROUP is a large and friendly practice in the centre of Newcastle with a branch surgery at Newbiggin Hall.
We care for approximately 42,500 patients, including a high proportion of students in the City Centre and a more typical population in the branch surgery. The workforce includes 7 GP Partners, 24 Salaried GPs, and an extensive Nursing team. In addition, we have a medicines management team including 3 Clinical Pharmacists and over 40 skilled staff members.
We also offer an expanding wellbeing team of 11 staff members with experience in mental health, dementia, children's charities, homelessness, substance misuse, domestic abuse, and supporting patients who struggle to engage with services.
Our Primary Care Network is led by one of our GP Partners and Practice Manager, enabling collaboration with key partners including the CCG, Newcastle Hospital Trust, LMC, and our Federation. This helps the practice stay proactive in integrating healthcare policies and digital systems, making each day challenging and rewarding.
Job responsibilities
The job description is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and its overall objectives.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Experience of customer service
* Experience of working in Primary Care/GP Practice
Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be required to ensure no previous criminal convictions.
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