Spring Lodge Veterinary Group, Witham, Witham, South East
Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy and supportive team, providing gold-standard care to our valued clients and their pets. This role is mainly based at our Witham branch, with shifts across other branches as required. The position will involve a mixture of shifts, including late shifts.
About the Role
As a Veterinary Receptionist, you’ll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism.
Your responsibilities will include:
* Managing busy telephone lines and scheduling appointments
* Handling email correspondence and client queries with care
* Processing payments, managing stock, and assisting with account and insurance queries
* Ensuring the practice remains clean, organised, and well-stocked
* Providing administrative support and occasionally assisting the clinical team with animal handling during consultations (non-clinical tasks)
What We’re Looking For
We are seeking someone with proven customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).
You will have:
* A passion for client care and strong communication skills
* Excellent IT proficiency (Excel, Word, Outlook)
* Strong organisational skills, attention to detail, and a proactive attitude
* Flexibility to work across multiple branches and varied shifts
* Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.
You will work 1 in 2 and 1 in 4 Saturdays at Witham 8 am - 2 pm and 1 x 5 hour shift every other week at Great Notley during the week. Overtime is available.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leaveFTE
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
Spring Lodge Veterinary Group, Witham
Powers Hall End, Witham, Witham, CM8 2HG, United Kingdom
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