Job Title
IT Support Engineer
Location
Stockport, United Kingdom (On-Site Working)
Type
Permanent
Brief
Onsite Support (OSS) handles all IT hardware devices and support all IT services on a NXP location. The scope of work includes Maintaining, Analyzing, Troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams.
Responsibilities
* Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management.
* Networking support such as Patching and Debugging.
* Interact with end-users for requests\incidents and follow up with users via teams\mail.
* Hardware repair support including offer request & data migration support.
* Printer support (Toner/Drum/Wastebin replacement) & repair support (call vendor and support technician).
* Installing and decommissioning of hardware (laptop/servers/network/video conference equipment).
* Handling all IT waste disposal.
Requirements
* Working on incidents and tasks in our ticketing system.
* Installation of new end-user devices and data migration support.
* Inventory & Stock Management.
* Remote support co-ordination and assistance of deployment and decommissioning.
* Installation, transfer and decommission of servers and network equipment.
* Network support (Patching & Debugging).
* Printer support (Toner/Drum/Wastebin replacement).
* Support for global projects that are getting implemented at the site level.
* Creation and review of knowledge base articles for our end-users.
* Hardware and software support for non-standard devices i.e. digital signage systems.
* Hardware and installation support for audio/video equipment in meeting rooms.
* Installation and maintenance of devices and equipment located in the server room.
* Meeting room/event support.
* Assist VIP support with local problems/topics.
Application
If this sounds of interest, please apply here or reach out to daniel@microtech-global.com
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