We’re seeking a highly organised, commercially-minded Operations Manager to lead our internal operations and scale the effectiveness of our award-winning agency. This is a senior standalone role, responsible for owning and evolving our operational infrastructure - from systems and people processes to finance coordination and resource planning. You’ll be the operational heartbeat of the business, supported by specialist consultants and working closely with senior leadership to futureproof our internal structure and performance.
You’ll lead and optimise operational workflows including Arke’s project management and CRM systems, finance systems, HR processes, and resourcing models - ensuring Arke runs as effectively and sustainably as it delivers award-winning client campaigns. Lead and continuously improve all business operations across departments (delivery, finance, marketing, people, systems).
Collaborate with senior leadership on operational roadmaps, risk mitigation, and long-term business planning.
BreatheHR, Teamwork) and ensure accurate records, documentation and policy updates.
Champion team wellbeing, inclusion and culture initiatives, including staff events, morale boosts, and engagement strategies.
Chair the Culture Committee to organise team socials, volunteering schemes and select charity partnerships alongside community events.
Monitor financial KPIs such as project profitability, cash flow, and resource utilisation.
Own company systems such as Teamwork, Float, Xero and the Google Suite - ensuring they are integrated and used effectively.
Generate and present regular reports on team utilisation, capacity, and project health to inform decision-making.
Ensure project delivery data aligns with commercial agreements and client scopes.
Compliance & Legal
Collaborate with legal consultants to maintain up-to-date contracts, agreements, and business policies.
Ensure GDPR and data management processes are compliant across all systems and staff practices.
Strategic Doer : Equally comfortable building process as you are rolling up your sleeves to get things done.
Detail-Oriented Leader : You love structure, clarity, and data—but you lead with empathy and are a strong communicator.
Digitally Fluent : You're confident using tools like Xero, Teamwork, Float, HR platforms and quick to learn new tech.
You're Bold : We encourage creative thinking and conviction in your delivery. Annual Leave: 25 days of paid holiday, in addition to public holidays.
Special Days Off: An extra day off to celebrate your birthday.
Remote Work: The flexibility to work from home on Tuesdays and Wednesdays.
Loyalty Holidays: An additional day of holiday for each year of service, as a token of our appreciation for your dedication.
Volunteering Leave: Two extra days of paid leave annually to support volunteering activities of your choice.
Profit Sharing: Eligibility for participation in the company's profit-sharing scheme, allowing you to share in our success.
A benefits scheme providing 24/7 telephone GP access, counselling services, and discounts across retailers, as well as leisure and entertainment.
Benefits Options: You can choose between Vitality health insurance, a gym membership, or a health and wellness package with About Balance, tailored to support your well-being.
Flexible Working: Time Off in Lieu (TOIL) to help you balance work and personal commitments.
Early finishes on Fridays, accompanied by social drinks to kick off the weekend right.
Summer Working Hours: An optional shift in our working hours to start early and finish early.
This package is designed to not only reward your hard work and commitment but also to support your health, well-being, and work-life balance.