Customer Support – SaaS / IT Helpdesk / CRM
We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.
The Offer:
* Annual Salary up to £41,000 doe
* 12 months contract PAYE - weekly paid
* Location: Staines, Surrey (Hybrid, 2–3 days onsite)
The Job:
* First-line support via email/phone/tickets
* Logging and triaging platform issues (ServiceNow or similar)
* Escalating trickier issues to technical teams
* Walking users through solutions, sharing best practices
* Spotting trends, gaps in documentation, and user feedback
What You’ll Need:
* 1–3 years in Customer Support / Helpdesk / IT Service Desk
* Comfortable with platforms, tools, and ticketing systems
* Clear communicator, calm under pressure, team-first
* Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Think you’re a fit?
Let’s connect. Just send your CV or LinkedIn profile.
Som | som@principlehr.com