* Role: Specialist Engineer
* Location: Sheffield UK
* Type: Hybrid 3-days in a week
Job Description
Primary skill: Automation Engineer
* Service Lifecycle Management: Oversee the design implementation, operation and improvement of IT services
* Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs
* Service Strategy: Develop and implement service strategies, places and processes to improve service delivery and customer satisfaction
* Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality
* Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints; Ensure sufficient capacity is available to meet current and future demands
* Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability and customer satisfaction
* Incident and Problem Management: Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issues
* Change Management: Oversee change management activities related to IT services ensuring minimal disruption to business operations
* Service Reporting: Produce regular service performance reports and communicate findings to stakeholders
* Budget Management: Manage service budgets ensuring cost‑effective delivery of services
* Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies and standards and manage associated risks
Requirements
* 8 Years of total IT experience with 5 years of relevant IT Service Management experience
* Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent
* ITIL PMP or other relevant certifications are highly desirable
* Strong understanding of IT service management frameworks and best practices
* Excellent communication and interpersonal skills
* Ability to collaborate effectively with cross‑functional teams and stakeholders
* Strong analytical and problem‑solving skills
* Experience in managing service performance matrices and KPIs
* Knowledge of incident, problem and change management processes
* Budget management and financial acumen
* Knowledge of distributed compute systems, especially virtualization platforms, is preferred
Skills
Mandatory Skills : Major incident management, Stakeholder Management
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