Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Leeds
Reporting To: Derek Harley
Description
Hours: Full-Time, 35 hours per week, Monday - Friday.
Location: Hybrid, with one day a week at our company premises in Stoke-on-Trent or Glasgow.
Davies is seeking Claims Handlers to join our growing Casualty team. This role offers a dynamic environment where you'll join a dedicated team providing first-class proactive claims handling services to major clients.
Key Responsibilities
* Liaison: Communicate with insurers, policyholders, and brokers.
* Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
* Evidence Gathering: Obtain all relevant evidence and documentation.
* Resolution: Determine appropriate actions to resolve each case.
* Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
* Negotiation: Negotiate settlements within your authority limits.
* Professional Correspondence: Maintain proactive communication with all parties involved.
* Adherence to Procedures: Handle cases according to documented procedures and client requirements.
* Reserve Management: Regularly review and maintain proper reserves.
* Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company training programs.
Skills, Knowledge & Expertise
Essential:
* Proficiency in managing claims from start to finish.
* Experience investigating Liability Claims.
* Knowledge of valuing injury claims.
* Understanding of Civil Procedure Rules and the Claims Portal.
* Commitment to delivering outstanding customer service.
* Team-oriented mindset.
* Ability to manage a personal caseload.
* Demonstrated adaptability and versatility.
Desirable:
* Experience managing Noise Induced Hearing Loss claims.
* Familiarity with reserving strategies.
* Exceptional communication skills across various levels.
This role is ideal for individuals eager to apply their claims handling expertise and grow within a forward-thinking company. If you possess the essential skills and seek a challenging yet rewarding career, Davies welcomes your application.
Job Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training program
* Funding for professional qualifications
* Learning opportunities at Davies
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering program
Financial Health
* Pension scheme with 5% employee and 5% employer contributions
* My Choices at Davies: High Street discounts and financial wellbeing hub
* Life assurance: 4x salary
* Refer a Friend scheme
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity, and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing center offering move, munch, money & mind programs
* Discounts with UK retailers
* EAP: 24/7 confidential helpline
* Holiday entitlement: 25 days, increasing to 26 after 5 years, 27 after 10 years
* Flexible working options: hybrid, remote, or office-based
* Dress for your day policy
* Inclusive policies on menopause, fostering, fertility, sabbaticals, and support for baby loss and miscarriage
* Flexible benefits: holiday purchase, health cash plan, BUPA dental plan
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