The position:We are seeking a dynamic and experienced Account Manager to oversee the recruitment and management of a large, temporary workforce at our client site. You will be responsible for building and maintaining strong relationships with the client, managing a team of coordinators, ensuring smooth payroll operations, and delivering key performance indicators (KPIs) to meet customer expectations. The role demands a blend of customer service, operational management, and team leadership skills.Working Hours: Monday-Friday // 09:00-17:00Salary: £35,000Contract Type: PermanentLocation: TW6 3AQ
Role of an Account Manager:
1. Build and maintain strong, positive relationships with key client stakeholders.
2. Ensure high levels of client satisfaction by providing consistent, proactive communication and addressing any concerns promptly.
3. Act as the main point of contact between the client and the agency, ensuring client needs are understood and met.
4. Oversee daily workforce operations to ensure KPIs (, attendance, quality, and productivity) are consistently met.
5. Track and report on performance metrics to senior management and the client, highlighting successes and areas for improvement.
6. Implement continuous improvement initiatives to optimise productivity and reduce attrition.
7. Ensure accurate and timely processing of payroll for temporary workers.
8. Manage compliance with relevant labour laws, including working time regulations,
9. health and safety, and wage guidelines.
10. Address any payroll or compliance issues as they arise.
11. Proactively address any issues related to recruitment, performance, or client expectations.
12. Investigate and resolve any workplace incidents, complaints, or staffing concerns, ensuring minimal disruption to operations.
As an Account Manager, you will need to have:
13. Proven experience in an account management or operations role, ideally within the recruitment or temporary staffing sector.
14. Experience working within the e-commerce or logistics sectors is desirable.
15. Strong leadership and team management skills, with the ability to motivate and guide a diverse team.
16. Excellent communication and interpersonal skills, with the ability to build strong client relationships.
17. Solid understanding of payroll and HR processes, along with knowledge of labour regulations.
18. Knowledge of recruitment technology and management software is desirable.
19. Strong analytical and reporting skills, with a focus on delivering results.
20. Ability to thrive in a fast-paced, high-volume environment.
What we offer:
21. Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years)
22. Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days
23. Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents
24. Enhanced Maternity & Paternity Pay to support your family journey
25. Life Assurance Cover for peace of mind (after 1 year of service)
26. Medicash Health Plans to support your wellbeing (after 1 year of service)
27. Salary Sacrifice Pension Scheme with Penfold, to help secure your future
28. Mental Health Support through our partner Therapy Chat
29. Sabbatical Scheme to recharge and refocus
30. Cycle to Work Scheme for an eco-friendly commute
31. Impactful Work Environment where you’ll contribute to one of Europe’s fastest-growing start-ups
£35,000 - £35,000 a yearWhat we’re aboutAt Job&Talent, we're revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms. We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans. And the numbers show we're doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated € billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank.We're headquartered in sunny Madrid, but we're a remote-first company operating in 10 countries across Europe, the United States and Latin America.But there’s a missing piece. You.Join our communityIf you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard.When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger.We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.