Date Posted:
2026-01-27
Country:
United Kingdom
Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Dispute Specialist
Otis UK is seeking an experienced Dispute Specialist to enhance our Collections process within the UK. This role demands a strong background in credit control and dispute management processes to ensure the company's financial health and operational efficiency. The Dispute Specialist role is key to ensuring timely collections by working with the business in ensuring effective credit risk management and dispute resolution. This role is pivotal in optimizing cash flow, minimizing bad debts, and supporting the financial objectives of the business. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures.
Key Responsibilities:
1. Work with Customers to ensure any disputes are managed efficiently
2. Work with the C2C Lead to develop and implement collection strategies.
3. Manage credit control activities to maintain healthy cash flow and minimize financial risks associated with customers.
4. Collaborate with Sales, Operations, and Finance departments to ensure alignment and efficiency in credit processes.
5. Conduct regular reviews and assessments of collections process with the C2C Lead
6. Monitor key performance indicators (KPIs) to track effectiv...