Salary: £35,000 - 50,000 per year Requirements: Proven experience in an MSP (Managed Service Provider) environment Full UK driving licence and access to a car Comfortable being on-site full-time Based locally to Leamington Spa Strong knowledge of Windows Server, Active Directory, and Group Policy Experience supporting Microsoft 365, SharePoint, and Azure Solid understanding of VPNs, networking, and cybersecurity best practices Familiarity with ConnectWise (Automate and/or manage) is a bonus Excellent troubleshooting and communication skills Confident in client-facing settings Responsibilities: Provide 1st and 2nd line support to a wide-ranging client base Diagnose and resolve hardware, software, and network issues Support and configure VoIP systems, mobile devices, and user accounts Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls) Assist with onboarding and infrastructure projects Travel to local client sites when required Technologies: Active Directory Azure Cloud Hardware Support Microsoft 365 Mobile Network SharePoint Windows Office 365 More: We are a well-established MSP and IT consultancy with over 20 years of experience supporting businesses across Warwickshire and beyond. Known for our people-first approach and strong client relationships, we deliver a full range of IT services, from day-to-day support to strategic cloud and infrastructure solutions. Due to our continued growth, we are hiring IT Support Analysts to join our energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role in our brand-new, modern offices, perfect for someone who thrives on solving real problems in real time. last updated 4 week of 2026