Overview
Field Debt Resolution Officer (B2B Commercial Debts) – Midlands – This role is 100% field-based and focused on face-to-face, on-site debt resolution with business customers. Location: Field-based covering the Midlands (ideal candidates residing around Leicester area). Working Hours: Mon-Fri, 40 hours/week. My client is reshaping how the energy industry manages debt recovery and is seeking a passionate, forward-thinking Field Debt Resolution Officer to join their Smart Field Debt Management team.
Responsibilities
* Conduct professional face-to-face visits to B2B customer sites to resolve debts and facilitate meter installations.
* Lead and support a small team of engineers and locksmiths during commercial Warrant of Entry visits.
* Build rapport assertively and empathhetically to understand and support customers through debt recovery.
* Train, coach, and mentor engineers to become confident and professional debt operatives.
* Collaborate with support teams to improve field operations and customer outcomes.
* Maintain high standards of compliance, safety, and professionalism at all times.
* Provide accurate reporting and feedback to continuously improve processes.
Candidate requirements
* Minimum 12 months of field debt resolution experience (any sector) with a fresh, proactive approach.
* High level of professionalism and excellent face-to-face communication skills.
* Ability to work independently, lead teams, and manage challenging situations calmly.
* Proactive, assertive, and solution-oriented mindset.
* Full UK driving licence and willingness to travel, including occasional overnight stays.
* Competent in Microsoft Office (Excel, Outlook).
Why apply
The successful candidate will receive a competitive package including a quality bonus and car allowance, along with the opportunity to be part of a team transforming debt recovery through direct, impactful fieldwork.
Important notices
Please note: This position does not meet the UK Visas & Immigration sponsorship criteria for Skilled Worker. Therefore, only candidates with an indefinite right to work in the UK will be considered.
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