About the Role
1. Drive operational excellence and compliance across the market. Focus areas include risk management, physical security, cash controls & banking, H&S, inventory management, audit readiness, IT infrastructure, collection of retail metrics and data analysis
2. Cascade top-down operational best practice into market, ensuring market compliance
3. Create, define and refine operational processes for the market; implement and streamline the library of guidelines, programs and available SOPs
4. Promote a process driven culture aiming to make all stores compliant, conduct internal audits, business continuity plans and H&S risk assessments. Work on systems to monitor and track the highest of retail standards
5. Support the market with the rollout of new store collateral and tools
6. Implement services compliantly that optimise the shopper experience, engagement and conversion e.g. next day delivery, collection from store, virtual queuing
7. Be the first line of support: this includes training of store teams on operational procedures, compliance mechanisms and the roll out of new store services but also assistance on store hardware, H&S and other business critical functions
8. Supporting bonus and overtime payment process, reviewing targets and validating results
9. Working with Head of Retail on budget setting and P&L optimisation
10. Overseeing communications to Dyson Retail Experts and Stylists in the field
11. Optimising stock control efficiencies within Direct Stores estate
About You
12. +5 years store operations or store management experience in for a similarly dynamic, international and complex organisation
13. Strong understanding of IT systems & payment processes
14. Comprehensive understanding of premium retail experience and evolving shopper expectations
15. Experience communicating cross functionally and working in a matrix organisation
16. Excellent communicator with written and verbal presentation skills. Digitally savvy
Benefits:
Financial
17. Performance-related bonus scheme
18. Competitive pension scheme
19. Life assurance
20. Discounts on Dyson machines and retail purchases
21. Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
Lifestyle
22. Generous holiday allowance of 27 days (plus bank holidays)
23. Free on-site lunches, fruit, and hot drinks
24. Access to on-site sports centre, gym, hair salon, and lifestyle assistance
25. Electric vehicle salary sacrifice scheme
26. Option to purchase additional holiday days
Health
27. Private medical insurance and dental insurance
28. Employee assistance programme
29. Digital GP services
30. On-site physiotherapy and GP services
31. Prescription service
32. Fertility treatment support
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.