Case Administrator
Location: Wigston, Leicestershire
Salary: £26,000 - £28,000 (Permanent)
Hours: Monday to Friday, either 9:00 AM - 5:30 PM or 8:30 AM - 4:30 PM
Hybrid Working: 2 days from home after probation
Start Date: Immediate
The Role
We are seeking a proactive and detail-oriented Case Administrator to join a dynamic team in Wigston. This is a permanent position where you will be responsible for managing your own pipeline of cases, from initial application to completion. This role is crucial for ensuring a smooth and efficient process for all clients.
Key Responsibilities:
Case Management: Support the Head of Sales by managing cases from lender submission to completion, ensuring all necessary documentation (payslips, bank statements, etc.) is accurate and submitted on time.
Stakeholder Communication: Serve as the primary point of contact for clients, builders, surveyors, and lenders. You will provide timely updates on case progress and handle both internal and external phone calls.
Compliance & Risk: Maintain high standards of compliance and business ethics to effectively manage key business risks.
Reporting & Administration: Update weekly reports for introducers and provide broader administrative support to the team.The Ideal Candidate
You are a skilled and methodical professional with at least two years of administrative experience. While previous experience in financial services, mortgages, or a solicitor's office is highly desirable, we are looking for someone with strong transferable skills.
Skills & Experience:
Proven experience in an administrative role (minimum 2 years).
Strong written and verbal communication skills.
Excellent planning, time management, and multitasking abilities.
Meticulous attention to detail and a methodical approach to work.
Competency with Microsoft Office Suite (including basic Excel).
The ability to work both independently and as part of a team.
A valid driving licence is required.Personal Attributes:
Customer-Focused: Passionate about providing exceptional service.
Problem-Solver: Proactive in finding solutions to obstacles.
Adaptable: Able to quickly and flexibly adjust to new requirements.
Emotionally Intelligent: Capable of liaising confidently and empathetically with various stakeholders.
Ethical: Operates with the utmost integrity and discretion.
The Benefits
Salary: £26,000 - £28,000
Hybrid Work: Two days of remote work after probation.
Pension Scheme
Annual Leave: 20 days holiday plus bank holidays, with an extra day off for your birthday after one year of service.
Private Medical Scheme
Christmas Break: Five days off over Christmas.
Social & Community: Regular social nights (year-end and Christmas parties) and charity events.
Life Assurance: Death in Service benefit (3x salary).
Free off-road parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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