Job Title- Technical Manager Location - Pune Work Type- Hybrid About Client A leading multinational IT services and consulting company specializing in digital transformation, cloud solutions, and AI-driven innovation. With a strong global presence, the company partners with enterprises across various industries to deliver cutting-edge technology solutions. Roles & Responsibilities 1. 10- 14 years of relevant IT/consulting-industry experience, with 5 years of team leadership experience and 8 years of hands-on experience in data processing solutions and ETL technologies 2. Delivery manager (handled 50 team member across multiple ETL & BI operations projects) should have experience in leading and managing project time, scope, cost, and outcomes across all aspects of the project through to completion and handover. 3. Ensure adherence to SOPs, rules, and operational processes, driving SLA compliance and governance, maintain and enhance operations experience including documentation, incident tracking, and RCA processes. 4. To oversee risk and project management methodology to ensure the successful delivery of the project. Partner with senior leadership in project management responsibilities and catering to the overall growth strategy of the organization. 5. Create and deliver a robust pipeline of continuous improvement and Automation to ensure year on year improvement in margins. 6. Build relationships with client stakeholders, lead presentations related to project deliverables, design brainstorming / discussion, status updates, innovation/ improvements, etc. 7. Translate complex client expectations and business problem into technical requirements and strategize expansion around the requirements. Must have: - Strong technical hands-on experience in SQL, Analytics, ETL, DWH, and Azure, AWS - Strong operations experience, with a detailed understanding of SOS, RCA, and monitoring and tracking tools such as JIRA and ServiceNow, etc. - Drive best practices in data quality, compliance, on-time delivery, and operations management, with a proactive and detailed-oriented mindset, committed to operational excellence.