Location: Summertown Library, South Parade, Oxford, OX2 7JN
About Us
Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources, and trained staff to assist our customers. We aim to provide cultural and creative enrichment, promote reading and literacy, and support digital access for our users. Our goal is to help everyone achieve their full potential, lead healthier and happier lives, and foster stronger, more resilient communities.
About the Role
Customer Service Advisers are the first point of contact for library customers and partners. The role involves continuous interaction with users face-to-face, via email, or by telephone, significantly impacting the customer experience. Responsibilities include helping customers find and use resources, performing administrative duties, and organizing library materials and information.
About You
This front-facing role requires excellent customer service skills. Experience within a Local Authority or similar environment, such as a library, is advantageous. You must follow procedures, maintain confidentiality, be confident with ICT, learn new systems, and use initiative to handle unexpected problems. The role demands a calm approach under pressure and adherence to strict timescales.
Rewards and Benefits
* Flexible working culture
* Technology to support agile working where role permits
* 25 days holiday pro-rata plus bank holidays
* Option to buy additional holiday
* Employee Assistance Programme including health and wellbeing support
* Membership of the Local Government contributory pension scheme, with up to 19.9% employer contribution
* Enhanced family-friendly policies
* Local and national discounts for shopping and travel
* Opportunities for ongoing learning and development
Our Commitments
Equality, Diversity, and Inclusion
Oxfordshire County Council values a diverse workforce and accepts everyone regardless of age, disability, gender identity, marital status, race, faith, sexual orientation, socioeconomic background, or family status. We have staff networks providing support, education, and safe spaces.
Guaranteed Interview Schemes
We guarantee interviews for disabled applicants meeting essential criteria, care leavers with further education, and those transitioning from HM Armed Forces within three years of service, who meet the role's requirements.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults, reflecting this in our recruitment practices.
Flexible Working
We are open to flexible working arrangements such as flexi-time, part-time work, job sharing, nine-day fortnights, and annualized hours, depending on role requirements.
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