Overview
The Front of House Coordinator plays a pivotal role in ensuring the smooth operation of our front office. This position requires a friendly and professional individual who can manage various administrative tasks while providing exceptional customer service. The ideal candidate will possess strong organisational skills and a keen attention to detail, ensuring that all front-of-house activities are executed efficiently.
Duties
* Serve as the first point of contact for visitors and clients, providing a warm welcome and assisting with inquiries.
* Manage incoming phone calls with excellent phone etiquette, directing calls to the appropriate personnel as needed.
* Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our systems.
* Utilise Microsoft Office and Google Workspace to create documents, spreadsheets, and presentations as required.
* Handle clerical duties such as filing, photocopying, and managing office supplies to ensure a well-organised workspace.
* Assist with QuickBooks for basic financial record keeping and invoicing tasks.
* Coordinate schedules, appointments, and meetings for staff members, ensuring all parties are informed and prepared.
* Maintain an organised front desk area that reflects the professionalism of our organisation.
Requirements
* Previous office experience is essential, with a strong background in administrative roles preferred.
* Proficient computer skills including typing speed and accuracy; familiarity with Microsoft Office Suite and Google Workspace is required.
* Experience with QuickBooks is advantageous but not mandatory.
* Strong organisational skills with the ability to multitask effectively in a fast-paced environment.
* Excellent phone etiquette and interpersonal skills to communicate clearly with clients and colleagues alike.
* Attention to detail is crucial for data entry and record maintenance tasks.
* A proactive attitude towards problem-solving and a willingness to assist others within the team. This role is ideal for someone looking to contribute positively to our organisation while developing their administrative skills in a supportive environment..
* Respond to comments, messages, and mentions in a timely and professional manner.
* Support seasonal marketing campaigns, special offers, and lodge sales promotions.
* Help manage email newsletters and subscriber lists (Mailchimp or similar).
* Maintain and update customer databases (e.g., lodge enquiries, booking contacts).
* Support the sales team by preparing digital info packs and following up with prospects.
* Assist with filing, light bookkeeping, and coordinating viewing appointments.
* Organise digital assets, documents, and media libraries.
* Prepare reports on social media performance, web traffic, and booking trends.
* Provide general office support to the on-site team when needed.
Job Type: Part-time
Pay: £12.21-£12.50 per hour
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person