Join Our Team and Make a Difference!
Are you passionate about customer service, teamwork, and safety? Do you thrive in a fast-paced environment where every day is different? We are looking for a dynamic and motivated Station Supervisor to lead our teams in delivering a world-class experience for our customers at Cheltenham Spa Station.
What You'll Do?
As a Station Supervisor, you'll be at the heart of our station operations. Your key responsibilities will include:
* Leading and inspiring your team to deliver outstanding customer service and ensuring the safety of all passengers and staff.
* Proactively assisting customers, providing real-time information, and ensuring their journey is smooth and enjoyable.
* Overseeing the safe and on-time departure of trains, ensuring all dispatch procedures are followed precisely.
* Maintaining a clean, safe, and welcoming environment throughout the station.
* Providing strong visibility and support, ensuring customer security and resolving any issues swiftly.
What We're Looking For?
We're seeking individuals who are:
* Passionate about customer service and ready to go above and beyond.
* Confident leaders with the ability to motivate a team to perform at their best.
* Quick decision-makers who stay calm under pressure, especially in challenging situations.
* Proactive and solutions-focused, always ready to take initiative and adapt to changing circumstances.
* Detail-oriented, following strict safety and operational procedures.
Skills & Experience Required?
* Strong communication skills – both verbal and written.
* Experience working as part of a high-performing team.
* Basic computer literacy to manage station operations and customer information.
* A solid understanding of numerical tasks to support station administration.
Additional Information?
This role involves shift work, including weekends and bank holidays, with shifts ranging between 07:30hrs to 01:00hrs, with expectation to support the wider team outside of those hours on an ad-hoc basis. You must be able to travel to and from the station outside of public transport hours.
What to Expect?
* After submitting your application you'll complete an online assessment (recommended on a laptop/computer).
* Should you be shortlisted you will be invited for a Train Dispatch Multi-Tasking Test and if successful for a competency-based interview scheduled week commencing 26th January 2026.
* Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
* Full training will be provided, including a 3-week training programme in Swindon.
Perks & Benefits?
* Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
* Lifestyle: Costco membership, bike scheme, retail discounts.
* Financial: Pension, share-saving schemes, payroll giving.
* Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
🚄 About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
Our Commitment to Inclusion:
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
🔗 Exceptional Individuals – Neurodiversity
🔗 Health Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!
INGWR