Job description
Our work environment includes:
1. Modern office setting
2. Growth opportunities
3. Wellness programmes
Job description
ARC (Alarm Receiving Centre) Operator
Job Duties
4. Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
5. Answer intercoms and inbound telephone calls professionally, quickly and effectively
6. Effectively use the telephone systems and follow the guidance of the company policy and procedures
7. Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
8. Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly
9. Report any operational difficulties and problems to the supervisor on duty
Skills and Experience:
10. A comprehensive knowledge of the relevant security standards
11. Understanding and working knowledge of CCTV systems and ARC duties
12. The ability to work under pressure, to be self-motivated and able to work independently or as a team member
13. The ability to prepare letters, reports and documents in an accurate and concise manner
14. The ability to communicate diplomatically and effectively, both verbally and in writing
15. Sufficient computer literacy to ensure timely production of documents/reports etc.
16. Sufficient investigative skills to identify the root cause of any problems identified
17. SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team. Applicants must be IT literate and hold a minimum of grade C in English and Maths. Applicants must meet the minimum eligibility requirements for SIA licensing.
Job Types: Full-time, Permanent
Pay: ££ per hour
Expected hours: 42 per week
Additional pay:
18. Performance bonus
Benefits:
19. Additional leave
20. Company pension
21. Cycle to work scheme
22. Employee discount
23. Free parking
24. Health & wellbeing programme
25. Referral programme
26. Store discount
Schedule:
27. 12 hour shift
28. Day shift
29. Night shift
30. Overtime
31. Weekend availability
Experience:
32. CCTV: 1 year (preferred)