One of the first purpose-built hotels in Europe, Queens Hotel was built on the site of the original Sherborne Spa, and became used as suitable accommodation for the nobility and royalty who visited Cheltenham to restore, renew and revive.
Our teams combined experience enables us to provide the very best customer service in a luxury setting where guests can soak up our history and take time out to explore the quaint villages and abundant countryside of the Cotswolds.
Our Opportunity
Standard shift pattern: 23:00 - 0730am
Workingfive nights out of seven,youll be the welcoming face our guests see when they arrive late and the reassuring presence throughout the night. As a night team member, you'll be responsible for ensuring a smooth and secure operation of the hotel during overnight hours, as well as assisting guests with any needs they may have.
Key duties include:
Offering a warm welcome and fond farewell to all guests
Managing the check-in and check-out process efficiently and professionally
Handling guest enquiries, requests, or issues with confidence and care
Performing end-of-day financial reporting and auditing tasks
Ensuring the safety, security, and smooth running of the hotel overnight
What Were Looking For:
Previous night audit or front office experiencein a hotel environment
Con...