Role: 2nd Line Engineer Location: Burgess Hill, West Sussex (Hybrid) Hours: Full-time, Monday - Friday, 9:00am - 5:30pm Pay: £32,000 - £37,000 per annum An excellent opportunity has arisen for a 2nd Line Engineer to join one of our growing clients, an innovative IT services company in Burgess Hill, West Sussex. Benefits: Hybrid working model Ongoing professional development and training Opportunity to work with cloud technologies Supportive team environment The Requirements: Minimum 2 years' experience in an MSP or IT Service Desk environment Strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online Experience with Windows Server (2012R2-2022) and Windows 10/11 Knowledge of DHCP, DNS, Group Policies, and Active Directory Networking and firewall configuration (e.g. Palo Alto, UDM Pro, Draytek) Experience with VPNs (IPSEC, PPTP, SSL, SSTP, Azure VPN) Knowledge of VOIP, SQL Server, Hyper-V/VMware, and SaaS/PaaS/IaaS is advantageous Strong problem-solving and communication skills Self-motivated, proactive, and able to work under pressure Full UK Driving Licence required The Role: Provide 2nd line remote and on-site technical support Troubleshoot and administer Microsoft 365, Azure, and related technologies Configure and maintain Windows Servers and desktop environments Carry out system monitoring, maintenance, and upgrades Config...