Administrator | Allied Services | Liverpool | Flexible working hours | £11.48 per hour
Spire Liverpool Hospital have exciting opportunity for an Administrator to join our Allied Services Team on a bank/occasional basis.
Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the Northwest of England. With a full multidisciplinary medical team, we’re specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we’re committed to looking after you and your health.
Working Hours: Flexible
Contract Type: Bank/Zero hours
As Administrator, you will be responsible for providing an efficient, professional reception service and to ensure the provision and maintenance of an efficient patient administration service within the Allied Services department.
Duties and responsibilities
1. Provide a professional reception service to patients attending appointments in Imaging or Physiotherapy
2. Answering telephone queries in a professional and friendly manner
3. Provide and maintain an efficient bookings system for patients attending Imaging and physiotherapy using SAP and RIS (computer software)
4. Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies and initiatives
5. Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
6. Maintain departmental electronic and manual filing systems accurately
7. Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
8. Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
Who we're looking for
9. Good standard of secondary education with demonstrable literacy and numeracy skills
10. Track record of successful delivery in a similar role, in an office and / or customer service environment
11. Excellent interpersonal and communication skills
12. Ability to build and maintain effective working relationships, both internally and externally
13. Strong focus on delivering and meeting customer expectations
14. Confident telephone manner with the ability to communicate with a wide range of customers at all levels
15. The ability to work effectively as part of a team
16. IT literate and a competent user of the MS Office suite of products
17. Able to work under pressure and to tight deadlines, with good organisational skills
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
18. Bank colleagues are paid weekly
19. Access to Spire Healthcare pension
20. Access to Blue Light Card discounts
21. Free uniform
22. Free DBS
23. Full induction, including mandatory training updates
24. Opportunities for further training and progression into permanent posts
25. Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
26. Employer and employee contributory pension with flexible retirement options
27. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
28. Driving clinical excellence
29. Doing the right thing
30. Caring is our passion
31. Keeping it simple
32. Delivering on our promises
33. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.