Reception and Accommodation Manager - YHA Borrowdale Reference: FEB20250809
Expiry date: 09:44, Mon, 31st Mar 2025
Location: Cumbria - Lake District
Salary: £13.13 per hour (applies to all, including those under the age of 21)
Staff accommodation: Available at a rate of £69.83 per week
Are you looking for a fun and varied job in hospitality management? YHA Borrowdale is looking for a Reception and Accommodation Manager to support the Hostel Manager! YHA Borrowdale is a lively and vibrant hotel in the center of the Lake District, one of YHA's busiest sites, greeting thousands of guests each year. We have a busy bar and a beautiful wooden hostel. Check us out online!
As a Reception and Accommodation Manager, you’ll support the Hostel Manager with the day-to-day management of the hostel, creating a great place for our teams to work and ensuring our guests have a great experience.
Why work for YHA?
10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA’s staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program
There are many more benefits to working for YHA, so please visit our YHA Jobs website to find out more.
What will you be doing as a Reception and Accommodation Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
Leading the team in providing excellent and consistent levels of customer service to agreed YHA standards
Monitoring and controlling expenditure within the reception function
Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service, and other management functions
Managing the rota to ensure correct levels of staffing in reception
Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence
What Skills and Experience do you need to be a Reception and Accommodation Manager?
Our Reception and Accommodation Managers are responsible for the line management of their teams within their own hostels, along with managing occasional volunteers and the operational budget.
To provide this service, we are looking for candidates who have:
Experience in hospitality or customer service, including the management and delivery of a quality service
Experience of managing a team – leading others and providing guidance
NVQ Level 3 in Customer Services, Hospitality, or Tourism (desirable)
Food safety level 2 and APLH level 2 qualifications (desirable)
Ability to manage varying pressures, including peaks in workload demands
Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
Knowledge and understanding of the core purpose of YHA
At YHA, we value both lived experiences and skills. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich lives, especially for young people, by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills.
If you would like to find out more about YHA, please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need assistance, please visit the contact page on the YHA Jobs website.
Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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