Job Summary
Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded.
Responsibilities and Accountabilities
* Provide leadership and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded.
* Ensure opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, and contracts are re‑won on re‑tender.
* Ensure business policies and processes are effectively communicated and implemented within contracts.
* Ensure contracts provide a healthy and safe working environment and that both client and CBRE health and safety policy and process are effectively implemented across CBRE and subcontractor activities.
* Ensure optimum staffing structures operate across contracts, balancing cost reduction with service excellence, supporting peaks and troughs in workload, disaster recovery, and sharing expertise across the portfolio.
* Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers and ensuring post holders are fully competent with effective succession planning arrangements.
* Work with other operational managers to ensure collaborative development of the business, effective teamwork, and support to colleagues.
* Develop financial plans for revenue and profit delivery, reduce WIP, debt, cost and contract growth, and ensure these are met and exceeded.
* Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.
* Maintain a customer focus within all operational activities and maintain effective relationships with key client contacts.
* Promote and maintain the core values of CBRE.
* Provide leadership, guidance, coaching, support, and best‑practice selection, training, assessment and recognition/reward.
* Support effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, forums, correspondence, publicity, monthly and ad‑hoc reporting and other publications.
* Support the sales process through solutions development, participation in presentations, consultation meetings, hosting visits, and mobilisation of new contracts.
* Provide a learning environment and appropriate training and development planning, ensuring basic training needs are delivered and employees are competent to undertake their roles.
* Accountable to CBRE functional heads, as appropriate.
* Accountable day‑to‑day to the relevant client contacts.
* Line‑manage a small team, primarily contract managers across a portfolio of contracts.
* Financial responsibility for delivering plan commitments for the contract portfolio.
Qualifications
* Proven track record within the facilities management industry.
* Experience in development and review of teams, appraisal, and use of effective people‑management practice.
* Excellent motivational and influencing skills with high levels of personal integrity.
* Self‑starter, confident and composed.
* Organised, able to prioritise and deliver within high‑pressure, business‑critical environments.
* Ability to balance strategic thinking with tactical delivery for client satisfaction.
* Excellent understanding of health & safety legislation.
* Ability to gain the trust and support of top‑level management and key client decision makers.
* Experienced client relationship manager.
* Excellent influencing and negotiation skills.
* Excellent interpersonal skills for effective management of people at all levels of the organisation.
* Strong financial skills.
* Ability to manage conflict and crisis situations effectively.
About CBRE
CBRE is the global leader in real‑estate services and leverages the industry's most powerful knowledge base to meet the commercial real‑estate needs of its clients worldwide. Our vision is to be the pre‑eminent, vertically integrated, globally capable real‑estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
About Global Workplace Solutions (GWS)
GWS is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real‑estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand – the workplace contributes to business results whether it is an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.
Position
Job Title: Area General Manager – CBRE Global Workplace Solutions
Location: Bristol
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