Hours & Salary
Monday to Friday, 8:00am - 5:00pm (flexibility required). Salary: £26,436 per annum.
Role Overview
We are seeking an organised and customer‑focused Sales Administrator to support the smooth running of the sales office within a fast‑paced packaging environment.
Key Responsibilities
* Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels.
* Process all customer requests accurately and in a timely manner.
* Maintain and update customer files, ensuring all records are accurate and well organised.
* Provide regular feedback and updates to customers regarding enquiries and order progress.
* Answer incoming calls promptly and professionally (within 3 rings where possible).
* Process customer enquiries from multiple sources (phone, email, sales team, visits, and post).
* Manage customer orders from receipt through to completion.
* Process new customer orders, liaising with design teams on artwork and forms where required.
* Handle and resolve customer queries, complaints, and issues efficiently.
* Keep customers informed of order developments, timelines, and any changes.
* Support colleagues within the sales office during busy periods.
* Work closely with the external sales team to ensure seamless service delivery.
* Raise purchase orders and liaise effectively with suppliers.
* Carry out additional duties as required by management.
About You
* Minimum 1 year experience in a sales administration or customer service role.
* Experience within manufacturing, packaging, or a similar fast‑paced environment (desirable).
* Strong customer service skills with experience handling enquiries, complaints, and problem resolution.
* Ability to prepare and manage quotations accurately.
* Experience using CRM/ERP systems (knowledge of Abaca system highly desirable).
* Excellent organisational skills with the ability to prioritise workload effectively.
* Strong attention to detail and accuracy in data entry and order processing.
* Confident communicator with a professional and friendly manner.
* Proficient in Microsoft Office, particularly Excel.
* Proactive approach with the ability to work on your own initiative and as part of a team.
* Willingness to learn and stay updated on industry and customer requirements.
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