Company Description
We are seeking a dedicated and knowledgeable Parts Advisor to work within our busy parts department at Locators Ltd in Ferndown.
Locators employs over 70 people and was established in 1985 providing a high-quality materials handling service to a wide range of industries. Our Head Office and workshops are located in Ferndown, Dorset with a regional workshop in Thatcham, Berkshire.
Locators has long-term dealership / partnership agreements with Toyota, Combilift and Manitou. We are looking to expand our Parts team and are seeking a proactive and detail-oriented individual to join us.
Salary: £31,000 PA
Salary will increase overtime with experienced gained, and will be reviewed regularly.
Location: Ferndown, fully office based
Working Hours: Monday – Friday, 8:00am – 5:00pm - 40 Hours a week
Contract Type: Permanent, Full-time
Start Date: ASAP
Role Description
We are looking for a Parts Coordinator to join our dedicated team in Ferndown. This is a vital on-site role supporting the smooth and efficient operation of our parts and stores functions. You will work closely with customers, suppliers, and field engineers to identify, source, and supply parts across a broad product range.
If you’re highly organised, proactive, and customer-focused, this is an exciting opportunity to join a growing business that values quality and professionalism.
Key Responsibilities
* Identify and source required parts for customers, internal engineers, and sub-contractors
* Liaise with engineers to forecast parts needs and ensure timely deliveries
* Handle incoming customer enquiries via phone and email professionally and efficiently
* Negotiate with suppliers, place orders, and manage procurement documentation
* Keep customers informed about order updates, delivery changes, or delays
* Prepare accurate repair estimates and provide regular updates
* Support job processing by verifying parts information when required
* Maintain accurate stock levels and contribute to effective inventory control
* Assist in goods-in operations, including receiving, packing, and dispatching parts
* Organise and maintain a clean, clearly labelled parts store
* Help manage engineer van stock, ensuring timely replenishment
* Process invoices and resolve related queries promptly
* Adhere to internal procedures and quality standards (ISO9001, ISO14001, ISO45001)
Qualifications
* Strong Communication and Customer Service skills
* Experience in Customer Satisfaction
* Proficiency in Parts Ordering processes
* Attention to detail and excellent organisational skills
* Ability to work independently and collaboratively
* Previous experience in a similar role is a plus, preferably in the motor trade
* Knowledge of technical and mechanical components
Benefits
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
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