Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader.
Responsibilities
* Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
* Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals.
* Design and tune service health dashboards including alert console, service health, and impact maps.
* Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact.
* Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices.
* Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals.
* Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies.
* Collaborate with stakeholders—executives, business units, SMEs—to conduct solution assessments, process analysis, and roadmap planning.
* Provide post-implementation support and proactively optimize event management processes.
* Years implementing ServiceNow solutions; specifically in ITOM/Event Management architecture.
* Proficient in designing event rules, alert correlation, deduplication, and suppression.
* Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks.
* Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, GCP.
* Knowledge of service mapping, ability to create and debug patterns for application services.
* Sound understanding of ITIL/ITSM processes, including incident, problem, and change management.
* Experience with high-availability, multi-tier architectures.
Qualifications & Certifications
* ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) is preferred.
* Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous.
Typical Deliverables
* Architectural blueprints for ITOM Event Management solutions
* Technical specifications, integration design, and configuration documents
* Implemented alert correlation rules and suppression strategies
* CMDB models aligned with CSDM, knowledge of ACC
* Post-launch support and performance optimization reports
Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.
Benefits
* Contributory pension of up to 5%
* 4x life insurance policy
* Private medical insurance (50)
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome
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