Service Manager – Security Systems Location: Milton Keynes Salary: 55K + Car / Car Allowance + Full Benefits Package Overview We are recruiting an experienced Service Manager to take full senior leadership responsibility for the Service Department at an established NSI Gold security installer. This is a key role overseeing service delivery, technical standards, NSI compliance, and overall service performance across a portfolio of security systems. Based at the firms newly established offices, this position offers an excellent working environment and the opportunity to play a pivotal role in shaping service operations, customer satisfaction, and recurring revenue growth. Key Responsibilities * Lead, manage, and develop service engineers, helpdesk, and service coordination teams * Ensure achievement of SLA, KPI, PMV, and productivity targets * Act as the Nominated Technical Manager within an NSI-regulated environment * Provide senior-level technical escalation support (remote and on-site) * Drive recurring service revenue and improve operational efficiency * Act as the senior escalation point for key security clients * Manage day-to-day people matters including holidays, sickness, and attendance * Work closely with the Head of HR on wider people and performance processes * Maintain high technical, compliance, and customer service standards Candidate Profile * Proven experien...