The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.
Job responsibilities
* Lead by Example: Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and lead by example.
* Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices; act as an agent of change.
* Achieve and exceed sales objectives & targets: Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
* Develop Clienteling strategies: Foster the store team to craft personalized client journeys, use CX measurement programs to coach the team, partner with LST and DSM to elevate the experience.
* Execute strategies to recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
* Ensure a seamless and consistent client experience in‑store and remotely for all client types, following the brand’s selling experience, enhancing italianness and hospitality.
* Manage store team organization and development: ensure smooth organization of the team (front, back, and CARE) and resources, challenge the status quo to bring innovation.
* Coach, develop, and retain high‑performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities; cultivate inclusivity while managing and developing multicultural teams.
* Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
* Supervise store operations and maintenance: organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.
* Be responsible for the good maintenance, safe environment, and good functioning of the store.
* Demonstrate market knowledge and awareness: stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Profile
Soft Skills
* Client‑centric
* Client Relationship Development
* Networking
* Ownership
* Influence
* People Development
* Team Management
* Observational Skills
* Impact Driven
* Growth Mindset
* Brand Sensitivity
* Proactivity
* Resilience
Hard Skills
* Business Development
* Retail Management
* Coaching
* Operational Excellence
* Compliance Management
* Knowledge of local market trends (competitors, luxury business, etc.)
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