Join to apply for the Neighbourhood Manager (12m FTC) role at Paradigm Housing Group
About the Role / Team
Neighbourhood Manager. Lead a proactive, resident-focused housing service in Wooburn Green, High Wycombe.
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
Key Responsibilities
* Lead a flexible, responsive customer and neighbourhood service that delivers excellent day‑to‑day outcomes
* Champion continuous improvement using resident insight and data
* Ensure services align with our Customer Care Standards and organisational values
* Collaborate with internal teams and external partners to deliver joined‑up, resident‑focused services
* Build strong relationships with residents and community groups to co‑create local improvement plans
* Develop and support a high‑performing team culture with clear expectations and growth opportunities
* Use data and insight to drive service improvements and strategic decision‑making
* Monitor KPIs and resident satisfaction measures to identify trends and opportunities
What We're Looking For
Must Haves
* Strong housing legislation knowledge with proven delivery in a regulated environment
* Experience of operational management in a fast‑paced setting
* Demonstrated ability to create a high‑performing, resident‑focused team culture
* Innovative mindset with a proactive, problem‑solving approach
* Ability to champion innovation and trial dynamic, demand‑led approaches
* Confidence using data and insight to drive service improvements
* Experience motivating, coaching and mentoring others
* Deep understanding of tenancy and social housing management trends
* Collaborative working style with excellent stakeholder engagement and communication skills
* High emotional intelligence and resilience
* Analytical thinking and decision‑making based on data
Nice to Haves
* Strong IT and digital capabilities, with an interest in tech‑driven service enhancements
* Experience working with formal and informal resident groups
* Working towards Level 4 Chartered Institute of Housing qualification
* Passion for community engagement and empowering residents to shape their neighbourhoods
Benefits
* annual salary: £50,870 per annum
* 25 days holiday, increasing with service, plus Christmas closure and buy options
* Generous pension scheme – up to 9.5 % employer contribution via salary sacrifice
* Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
* Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
* Life cover and income protection
* Flexible working – hybrid options, modern offices, free parking & EV charging
* 30+ qualified Mental Health First Aiders available to support
* Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
* Funded training, qualifications & apprenticeships
* 3 paid volunteering days in the local communities
* Peer‑recognition rewards platform
* Paid professional subscription (one per year)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from under‑represented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 11/11/2025
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