Service Desk Engineer - Inside IR35
London, UK | Hybrid - 3 days on site
6 months
Brief
I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis.
If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking.
You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity.
The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills.
Key Responsibilities
Provide 1st line support for all employees [EMEA]
Act as the point of contact for Incidents and Service-Requests for users
Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
Manage on/off-boarding processes for employees
Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures
Essential Experience
2-6 year's experience in a Service Desk / IT Support role
ServiceNow experience on a busy Service Desk
Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
ITIL, Mac, and Windows 11 support experience
Excellent customer service skillsModis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website