We are working with a leading professional services firm who are seeking a Facilities Assistant to join their London office.
This is a hands-on and varied role that will play a vital part in ensuring the smooth running of the workplace, supporting both staff and visitors, and assisting the Facilities Manager with a range of operational and project-based responsibilities.
This is an excellent opportunity for someone looking to develop their career in facilities management within a professional services environment.
Key Responsibilities
* Support the Facilities Manager and London Facilities Helpdesk service.
* Respond to and manage Facilities Helpdesk enquiries (email, Teams, calls), allocating tasks to the appropriate departments.
* Coordinate set-up of client meeting rooms and events, including furniture and equipment configuration.
* Maintain the Facilities Helpdesk inbox and associated filing systems.
* Act as the main contact for staff regarding facilities-related issues (faults, spills, leaks, etc.), coordinating the appropriate resources to resolve problems.
* Liaise with contractors and suppliers across building management, cleaning, access control, M&E and other service providers.
* Monitor and communicate daily with on-site M&E engineers and subcontractors.
* Work across multiple systems including BMS, Access Control, CCTV and M&E portals.
* Manage internal spreadsheets for facilities usage (task logs, lockers, parking, occupancy, desk allocation).
* Order and manage office supplies, liaising with vendors as required.
* Conduct daily checks of key office areas (reception, kitchens, meeting rooms) ensuring cleanliness, supply levels and functionality.
* Support new joiner and leaver processes, including office inductions and business card orders.
* Assist with internal office moves and related communications.
* Process invoices, raise POs, and manage credit card expenses via the firm’s finance systems.
* Contribute to internal projects and firmwide initiatives, collaborating with other offices and departments.
* Maintain and update Facilities intranet pages, guides and contact lists.
* Ensure security measures comply with firmwide policies and guidelines.
* Adhere to all relevant legal and regulatory obligations.
Qualifications & Experience
* Previous experience in a professional services environment is desirable.
* Experience coordinating meeting rooms, events or functions.
* Strong IT skills with good working knowledge of Microsoft Word and Excel.
Personal Attributes
* Commitment to high standards and delivering excellent internal client service.
* Reliable, enthusiastic and approachable team player with a passion for facilities support.
* Practical, common-sense approach with strong problem-solving ability.
* Confident communicator able to influence and educate staff on best practice use of facilities.
* Organised with strong administrative and planning skills; able to prioritise and multi-task effectively.
* Flexible and adaptable to changing priorities and working hours.
For more information, please contact Jess at AJ Chambers