Business Administration Apprenticeship Level 3 A client of ours is seeking a motivated and enthusiastic Apprentice Administrator to their early years setting. This role has a strong focus on reception duties and front-of-house responsibilities, providing a warm, professional, and efficient service to parents, visitors, and staff. The successful candidate will gain valuable hands-on experience while working towards a recognised Business Administration Apprenticeship qualification. Full training and support will be provided. Key Responsibilities: - Act as the first point of contact for parents, carers, visitors, and external professionals. - Provide a welcoming, professional, and friendly front-of-house service. - Manage the reception area, ensuring it is tidy, organised, and presentable at all times. - Answer and direct telephone calls, take accurate messages, and respond to routine enquiries. - Monitor visitor entry, ensuring sign-in procedures are followed in line with safeguarding requirements. - Manage incoming and outgoing post, deliveries, and couriers. - Maintain accurate visitor records and support attendance monitoring. - Prepare and distribute letters, newsletters, and information packs. - Manage meeting room bookings and hospitality arrangements for meetings and training sessions. Administrative Responsibilities: - Filing, scanning, photocopying, and record keeping. - Data entry and updating electronic records using nursery management systems. - Maintaining accurate and confidential child and family records. - Support the admissions process, including preparing enrolment documentation and maintaining waiting lists. - Assist with general office organisation and workflow improvements. - Support the Nursery Manager and leadership team with administrative duties as required. - Participate fully in apprenticeship training and complete coursework within agreed timescales. Additional Responsibilities: - Communicate effectively and professionally with parents, staff, and external agencies. - Maintain positive relationships with families. - Demonstrate professionalism, reliability, and discretion at all times. Work collaboratively with colleagues to support the smooth running of the setting. -Promote the nursery’s values and ethos. Safeguarding, Health & Safety and Equality: - Follow all nursery policies and procedures. - Always adhere to safeguarding and visitor security procedures. - Promote equal opportunities and inclusive practice. - Maintain confidentiality in line with GDPR requirements. - Undertake any additional duties appropriate to the role. Qualifications Essential: - GCSE (or equivalent) in English and Maths (Grade 4/C or above) Willingness to undertake and complete a Business Administration Apprenticeship. Desirable: - Basic IT qualification. - Previous experience in a customer-facing or office-based environment (including voluntary or school experience) Skills and Abilities: - Professional and well-presented. - Punctual and reliable. - Positive attitude and eagerness to learn. - Calm and confident when dealing with parents and visitors. - Respectful, inclusive, and approachable. - Committed to safeguarding and promoting the welfare of children. Other Requirements