Here at Optum, we are seeking a IT Field Engineer to join our dynamic engineering team on a permanent basis in the South East of England (Reading to London) Working as part of our Group Field Engineering team, you will report directly to one of our Service Delivery Managers and you will provide hardware and network installation services to our customers. If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today! Please note that a fully electric company vehicle is included in this role. What youll do As one of our IT Field Engineers, you will be responsible for the installation and commissioning of new systems, upgrade of existing systems to latest software and/or hardware as required, as well as ongoing break-fix and BAU support. As the role is customer facing, it is imperative that providing great customer service is highly important to you. Although a field-based role, you will collaborate with your wider team to ensure we are delivering what is required for our end customers. Other key responsibilities and accountabilities will include: Provide thorough and timely reports, clearly identifying any problems and the steps taken to overcome them. Escalate any critical technical issues in a timely manner to your peers, manager, or our support team for speedy resolution. Keep customers fully informed on the progress of work whilst on-site, providing regular updates. Adhere to policy and procedures required as part of your role. Who youll be If you are a customer-focused individual who is technically savvy, then this could just be the role for you. The ability to collaborate effectively with your peers, as well as be self-motivated to work independently, is key. You will be eager to self-develop and continue on a path of learning, enhancing your technical knowledge to ensure we deliver the best service possible to our customers. Other skills we are looking for you to demonstrate include: Knowledge of current Windows Operating Systems, including installation and troubleshooting. Experience of Microsoft Servers, and knowledge of virtualization technologies (e.g. Hyper-V) would be ideal. TCP/IP and Windows Networking skills. Previous experience in a field based or desktop/IT support role. Quality driven with excellent attention to detail. Naturally we expect you have a full clean driving license. About us Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together. Equality, Diversity, and Inclusion At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do. Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team. ADZN1_UKTJ