Job Description
This role is based in our 240 Blackfriars Office, London.
Programme Ownership:
* Act as the primary point of contact and assume overall responsibility for Transformation Programmes, ensuring all specified requirements and outcomes are achieved. Current programmes of work include CRM, ERP and MarTech functionality. The programme will sit within a Transformation Management Office (TMO) which acts as a single point of focus for Transformation delivery.
* Hands-on ERP/CRM Implementation: Bring direct experience in implementing ERP or CRM systems at a scale comparable to Informa, involving large numbers of end users across international locations.
* Operate with the accountability and oversight of a programme manager, ensuring delivery excellence and alignment with organisational goals.
Transformational Change Leadership:
* Possess prior experience leading significant transformation programmes, with a focus on people change, learning, and development.
Dependency Management:
* Collaborate with programme peers and the Programme Director to manage dependencies and ensure successful change embedding within the wider transformation portfolio.
Stakeholder Management:
* Engage with and manage stakeholders across the organisation, up to C-Suite, with experience working with diverse professional profiles, such as journalists, marketers, salespeople, product managers, and data scientists.
Strategic Oversight & Detailed Execution:
* Balance day-to-day project execution with maintaining the strategic direction of the programme.
Workstream Management:
* Oversee multiple concurrent workstreams, managing associated risks/issues and providing regular updates.
Structure in Unstructured Environments:
* Introduce structure and rhythm into unstructured environments while fostering innovation.
Development of Self-Organising Teams:
* Promote the creation and implementation of self-organising team structures, leaving a sustainable legacy post the transformation programme.
Balancing Predictability and Adaptability:
* Act as a bridge between senior leaders seeking predictable outcomes and programme teams needing to remain highly adaptable and responsive.
Agile Expertise:
* Proficiency in Agile methodologies, including understanding Agile Ceremonies and their application in non-software development environments.
Continuous Evaluation and Adaptation:
* Encourage a culture of regular programme evaluations, "temperature checks", and support course corrections to best meet the needs of the markets and ensure the change is embedding successfully.
Qualifications
* ERP/CRM Implementation Experience: Proven hands-on experience in implementing ERP or CRM systems at a scale comparable to Informa, involving large numbers of end users across international locations.
* 3+ years of experience in a Programme Manager role
* Experience leading complex transformation programmes involving cultural and behavioural changes.
* Experience with sales, marketing, and editorial teams in product and audience development.
* Proven ability to adopt and apply an Agile mindset, tools, and ways of working.
* Capacity to handle ambiguity, adapt to change, and maintain stakeholder confidence in delivery.
* Demonstrable experience with cross-functional teams, resolving blockers, and encouraging a self-organising mindset.
* Exceptional communicator, adept at navigating dynamic creative personalities, and skilled in engaging with C-Suite executives.
* Familiarity with ADKAR or similar change management models (desirable).
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
Our benefits include:
* Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
* Broader impact: take up to four days per year to volunteer, with charity match funding available too
* Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
* Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
* A flexible range of personal benefits to choose from, plus company funded private medical cover
* A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
* Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
* Recognition for great work, with global awards and kudos programmes
* As an international company, the chance to collaborate with teams around the world