Experienced Parts Advisor required for a busy, award-winning Mercedes-Benz Commercial Vehicle dealership in Dumfries.
Job title: Mercedes-Benz Parts Advisor
Location: Dumfries
Hours: 40hrs per week, Monday to Friday with Saturday morning rota cover
Salary: Competitive
Take the next step in your career with Ciceley Commercials Ltd and work with the world's most recognised motor vehicle manufacturer. Ciceley Commercials is looking for the right person to join their Mercedes-Benz Commercial Vehicle franchised business as a Parts Advisor.
Due to expansion, we are looking for a hardworking and enthusiastic individual with previous experience in a similar automotive role. You must be prepared to go above and beyond for a customer in a quick paced environment. This role covers elements of the service department given the small team.
We encourage people to progress, participate in training and develop in their roles. On the achievement of this we then reward people with a tiered pay scale.
The main duties will include:
· Receiving parts orders and providing advice to customers.
· Ensuring all customer orders are processed efficiently to meet required delivery timescales.
· Sourcing parts from other sources if item is not in Ciceley stock.
· Accurately preparing customer orders for dispatch ensuring delivery deadline is met.
· Keeping customers informed of order progress.
· Raising and sending invoices.
· Covering the parts / service reception liaising with customers face to face when required.
· Promoting new offers/services to customers.
· Ensuring parts store is kept tidy and organised.
· Always delivering an exceptional customer experience.
Essential Criteria
· Previous parts experience
· Excellent customer service and communication skills
· Technically minded with good mechanical knowledge
· Strong attention to detail
· Enthusiastic and dedicated approach to work
· Ability to work on own initiative and as part of a team
· Basic computer skills
· Numerate
· Full Driving Licence
Desirable Criteria
· Knowledge of Autoline/Kerridge system
· Previous Motor Trade experience
· Pervious Mercedes-Benz experience
· Knowledge of commercial vehicle parts
Benefits include:
· 23 days holiday plus bank holiday
· Additional days holiday following 5 years' service (max 3 days)
· Cycle to Work Scheme
· Travel and Lifestyle Discount Membership
· Industry leading stakeholder pension scheme
· Award-winning dealership that is always looking to grow and develop its people and business
About Ciceley Commercials Ltd
Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle and Dumfries. We are a family run business, established over 50 years ago and currently employ over 240 people.
This is a fantastic opportunity to work with a highly successful Mercedes-Benz commercial vehicle dealership. To apply for this position please email a copy of your CV and covering letter.
Job Type: Full-time
Benefits:
* Company pension
* On-site parking
Work Location: In person