Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world and many large country governments. We’ve blocked more than 200 million malicious sites and perform takedowns for around one-third of the world’s phishing sites.
Our purpose, passion, and expertise are focused on just one thing: protecting the world from cybercrime.
Our passion doesn’t stop at what we do - it shapes how we work, too. We’re proud of our talented team and the value each person brings. That’s why we’ve created a workplace where people feel supported and inspired, from great benefits and wellness programs to fun social events.
The Role
Reporting to the People & Culture Manager (UK) you’ll be focused on ensuring the smooth operation of our London office, providing administrative support to enhance efficiency and the employee experience. You’ll work closely with your People team colleagues and collaborate with various departments and vendors to support day‑to‑day activities. Due to the nature of this role you will be required to be on‑site 5 days a week.
This is what you’ll be doing, day to day
* Provide front desk support to greet visitors and manage incoming enquiries ensuring that security measures are followed during the visit.
* Coordinate food orders for the London office, including the weekly Sainsbury’s deliveries, plus ad‑hoc items. This will include stock control and food wastage.
* Organise the London office storage cupboards, dispose of old/out‑of‑date items when needed, and ensure that everything is kept orderly and accessible.
* Ensure the London meeting rooms, kitchen areas and reception area are always tidy and presentable.
* Coordinate incoming and outgoing correspondence from London office, including post phone calls.
* Provide administrative support to the Bath office as required (ad hoc and holiday cover).
* Support recruitment and onboarding activities, including scheduling interviews, booking meeting rooms, preparing workstations and coordinating first‑week logistics and other People team processes.
* Assist with sourcing and distributing employee merchandise and welcome packs, in collaboration with the Global People Team.
* Support London‑based events and activities, such as quarterly socials.
What you’ll need to be successful
* Prior experience in office administration or a similar role.
* Strong organisational and multitasking skills with attention to detail.
* Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
* Excellent communication and interpersonal skills for interacting with staff and external contacts.
* Ability to work independently and collaboratively in a fast‑paced environment.
Bonus points if you have
* Experience with HR or finance systems and concepts.
* Experience using Slack.
The Reward Package
* Highly competitive base salary, reviewed annually.
* 33 days holiday per annum (incl. public holidays).
* Salary Sacrifice Pension scheme with 4% employer contributions + NI savings.
* Equity tracking scheme, so you can share in the rewards of Netcraft’s long‑term success (eligibility criteria apply).
* Private health cover, including access to a private GP service.
* Life Assurance at 4x annual salary.
* Comprehensive wellness and support provisions.
* Enhanced family leave provisions.
* Two days paid Volunteering Leave per year.
* Free meals, drinks and snacks provided daily in the offices.
* Regular social events such as a big summer party, Christmas dinners, and annual kick‑off.
* A tax‑efficient cycle to work scheme.
* An inclusive culture and environment, where you’ll feel genuinely valued and respected.
Diversity, Equity and Inclusion
DEI is very important to us and through our Ally Network we actively seek to support under‑represented groups. We aim to maintain a positive working environment that is free from bias, harassment or discrimination, and we encourage candidates from any background to apply, regardless of their gender, gender identity, sexual orientation, race/ethnicity, ability/disability, age, religion, social class, veteran status, or any other specific characteristics.
We’re happy to make any reasonable adjustments to our hiring process to ensure that all candidates can participate equally, fully and comfortably.
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