Customer Service Advisor– £26,000 + Benefits | On-Site in Worcestershire
Tech Industry (Non-IT Support Role)
We are pleased to be recruiting on behalf of our client, an established and growing organisation within the technology sector, for a Customer Service Agent to join their on-site team in Worcestershire. This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role.
This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company’s services. You will not be responsible for resolving IT issues or providing technical troubleshooting.
Role Overview:
As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform to manage customer accounts and ensure information is recorded accurately.
Key Responsibilities:
* Respond to customer enquiries via phone, email, and live chat
* Build positive and professional relationships with customers across the UK
* Use bespoke customer management software to log and update account information
* Provide clear guidance on products, services, and account activity
* Escalate more complex matters to internal teams where required (no IT support duties)
* Maintain accurate records and contribute to ongoing improvements in the customer experience
Candidate Profile:
Our client would like to meet applicants who have:
* Previous experience in a customer service role (office or contact centre preferred)
* Excellent communication skills with a confident, customer-focused approach
* Strong administrative and organisational ability
* Confidence learning and using bespoke internal software systems
* A proactive, solutions-focused mindset and a genuine interest in helping customers
* No technical IT support background required – this is not an IT helpdesk role
Salary & Benefits:
* £26,000 per year
* 25 days holiday plus bank holidays
* On-site parking
* Full training provided, including on bespoke internal systems
* Supportive team culture and opportunities for further development
Working Hours: Full-time, Monday to Friday
Location: On-site in Worcestershire (commutable from Kidderminster, Malvern, Worcester, Bromsgrove, Evesham and surrounding areas)
How to Apply:
If you are looking for a customer-focused role within an innovative tech environment and wish to be considered for this position on behalf of our client please apply with your CV to begin the conversation.