Overview
Join to apply for the Credit Controller role at Franke Group.
Responsibilities
* Timely and effective collection of all debts and customers payments
* Contact debtors through calls, emails to notify them of outstanding invoice
* Monitor accounts to identify outstanding debts
* Investigate historical data for each debt or bill
* Resolve queries both internally and externally around outstanding invoices
* Take actions to encourage timely debt payments
* Update account status records and collection efforts
* Process cash refunds
* Posting and allocating daily receipts to accounting systems
* Evaluating new credit requests and conducting client credit checks
* Provide accounts information to internal departments
* Process invoices on accounting software
* Implement changes in the company’s credit control system
* Liaise with customers and the sales team
Requirements
* Excellent Customer Service - The ability to listen and negotiate with customers
* Ability to establish and maintain good client relationships, both internally and externally at all levels
* Patience and the ability to remain calm in stressful situations
* Persistence and determination
* Analytical skills and thorough attention to detail
* Maintaining of accurate financial records
* Comfortable working with targets
* Familiarity with data entry software and MS Office package
* Ability to reconcile complex debtors accounts
* Problem-solving skills
* Ability to work well in a team
Desirable experience
* Problem-solving skills, especially when working with complex accounts and customers.
* Reviewing and updating existing processes to improve the existing workflow.
* Negotiation of pre-payment plans with overdue debtors that require it.
* Complex reconciliation of accounts.
* Consultative (Customer Focused) approach with overdue clients to enhance customer retention.
What we offer you
* Opportunity to work in a collaborative and innovative environment.
* Professional growth and development opportunities.
* Competitive salary and benefits package.
* Be part of a company committed to excellence and innovation.
* 25 days of holidays
* Private Healthcare for you, with the option to add partner and children
* Life Insurance
* Income Protection
* Cycle to Work Scheme
* EV Car – Salary Sacrifice scheme
For more information see: www.franke.com
Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Accounting/Auditing and Finance
Industries
* Manufacturing
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