Role Overview
As a member of our Operations Team, you will oversee the branch operations for community care across a designated region. You will manage a team of registered branch managers and drive the growth and success of the region. We are seeking someone who can deliver KPIs through effective business planning, performance management, championing operational excellence and maintaining strong relationships with internal support functions and external stakeholders.
Area Performance Metrics
Oversee the branch performance and effectively manage the P&L within allocated budget in order to affect a profitable performance for the region
Ensure that the teams drive performance to its full potential and deliver outcomes in line with agreed targets
Monitor competitor activity within the area and liaise with the Operations Team throughout, making recommendations and agreeing appropriate actions
Identify opportunities for new Nurse Plus offices in their area (based on their local understanding of client demand and recruitment opportunity) and making recommendations to the Managing Director
Improve standards of customer service throughout the region to ensure our client experience is of a high standard
Leadership and Management
Conduct regular visits to all branches in your region to support teams in following best practice
Clearly and concisely communicate business and area objectives to your branch managers so that they remain well informed of Company Vision and Strategy
Motivate, encourage and support branch managers to inspire them and their teams to achieve company and branch targets
Identify underperforming branches and develop a business plan to address and manage issues effectively
Plan for succession in the region through the identification of individuals with potential for development and growth
Create a positive environment achieving stable retention and low levels of attrition
Ensure your region is aligned with our values and culture
Provide management cover at branches to support the team at busy times and during periods of holiday and sickness, where necessary
Growth
Encourage managers to seek and continuously develop knowledge of competitor activity and local market conditions, with the purpose of making appropriate and innovative recommendations to drive the business forward
Take a hands-on approach in winning and delivering business to the branches as well as assisting branches with winning new business
Act as a role model in encouraging and developing active business development in branches
Formulate growth strategies to ensure long-term success across the area branch network
Attend industry events, conferences, and networking opportunities to build relationships and increase the company s profile in the homecare sector
Quality Assurance
Ensure that all branches operate legally, safely and efficiently and adhere to the Nurseplus policies and procedures at all times
Promote equal opportunities in recruitment, placement and training of branch employees
Deal professionally and with empathy with HR issues as they arise, and seeking advice from the HR team as required
General
Build collaborative working relationships with the other operators, key members of the senior team and internal and external stakeholders
Work flexibly, as required, at any site or external premises
Successfully complete necessary training or re-training to fulfil the requirements of the role
Undertake other duties that Nurseplus may, from time to time, reasonably require, commensurate with the position
Act as a role model, demonstrating confidentiality, a positive attitude and sense of perspective
Skills/Experience
Knowledge of the care sector, in particular community care
Strong leadership and communication skills with the ability to build relationships at all levels
Solutions focused with the ability to make decisions
Strong influencing and negotiation skills
Excellent organisational, and time management skills
Demonstrates a can-do attitude advocating and championing change
Previous multi-site operational leadership and management experience
Business acumen with experience of analysing data and insight to develop commercial decisions
Current UK driving license and a willingness to travel
Benefits of working with Nurseplus
Performance related bonus scheme
Generous annual leave entitlement, plus an extra day for every year of service (up to five)
Career development pathway with clear progression opportunities
Company healthcare scheme for your peace of mind
Contributory pension scheme
High street and online discounts via the Blue Light Card
Your birthday off to celebrate your special day
Two charitable giving days to support your charity of choice
Cycle to work scheme to support healthy commuting
Generous maternity and paternity benefits
Discounted health club membership
Wellbeing support, including online GP access, digital physiotherapy, and face-to-face counselling
Routine dental and optical cover
INDPRM