The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Greeting patients Opening up/locking-up of Practice premises and maintaining security Printing blood forms. Advise patients of relevant charges for private (non General Medical Services) Picking up calls from patients and other services, e.g hospitals. Assisting doctors and patient with queries. Liaising with hospitals and pharmacy Submitting e-consult lites Processing e-consults and e-consult lites Triaging patients to the appropriate services available. Completing tasks from clinicians Scanning and filling clinical/admin letters. Processing incoming post and emails Forwarding prescriptions to the doctors. Ensure that all new patients are registered onto the computer system promptly and accurately. Process samples received from patients following urine protocol. Process referrals on a day-to-day basis ensuring they go to the correct service.